Atendimentos

Lista de Atendimentos da Empresa

get

Recupera os atendimentos do canal paginados

Authorizations

bearer

AuthorizationstringRequired

Bearer authentication header of the form Bearer <token>.

Query parameters

pagenumberRequired

perPagenumberRequired

Responses

200

Operação bem sucedida

application/json

protocolstringRequired

contactobjectRequired

channelobjectRequired

userobjectRequired

lastMessageobjectRequired

departmentobjectRequired

statusstringRequired

subStatusstringRequired

tagsstring[]Required

inConversationbooleanRequired

expiredAtstring · date-timeRequired

countUnreadMessagesnumberRequired

isDirectedByCustomerPortfoliobooleanRequired

kpisobjectRequired

closedAtstring · date-timeRequired

404

Não encontrado

get

/attendance/pager

HTTPcURLJavaScriptPython

GET /attendance/pager?page=1&perPage=1 HTTP/1.1
Host: apis.trendmulti.com.br
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

[
  {
    "protocol": "text",
    "contact": {},
    "channel": {},
    "user": {},
    "lastMessage": {},
    "department": {},
    "status": "text",
    "subStatus": "text",
    "tags": [
      "text"
    ],
    "inConversation": true,
    "expiredAt": "2026-03-21T19:52:14.995Z",
    "countUnreadMessages": 1,
    "isDirectedByCustomerPortfolio": true,
    "kpis": {},
    "closedAt": "2026-03-21T19:52:14.995Z"
  }
]

Lista de Atendimentos por Situação (Status)

get

Recupera os atendimentos da empresa paginados e pelas situações: "Fora de horário", "Aguardando", "Em andamento", "Em pausa" e "Encerrados"

Authorizations

bearer

AuthorizationstringRequired

Bearer authentication header of the form Bearer <token>.

Query parameters

pagenumberRequired

perPagenumberRequired

statusstring · enumRequiredPossible values:

Responses

200

Operação bem sucedida

application/json

protocolstringRequired

contactobjectRequired

channelobjectRequired

userobjectRequired

lastMessageobjectRequired

departmentobjectRequired

statusstringRequired

subStatusstringRequired

tagsstring[]Required

inConversationbooleanRequired

expiredAtstring · date-timeRequired

countUnreadMessagesnumberRequired

isDirectedByCustomerPortfoliobooleanRequired

kpisobjectRequired

closedAtstring · date-timeRequired

404

Não encontrado

get

/attendance/pager/status

HTTPcURLJavaScriptPython

GET /attendance/pager/status?page=1&perPage=1&status=OVERTIME HTTP/1.1
Host: apis.trendmulti.com.br
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

[
  {
    "protocol": "text",
    "contact": {},
    "channel": {},
    "user": {},
    "lastMessage": {},
    "department": {},
    "status": "text",
    "subStatus": "text",
    "tags": [
      "text"
    ],
    "inConversation": true,
    "expiredAt": "2026-03-21T19:52:14.995Z",
    "countUnreadMessages": 1,
    "isDirectedByCustomerPortfolio": true,
    "kpis": {},
    "closedAt": "2026-03-21T19:52:14.995Z"
  }
]

Consulta por ID

get

Recupera um atendimento pelo identificador

Authorizations

bearer

AuthorizationstringRequired

Bearer authentication header of the form Bearer <token>.

Path parameters

idstringRequired

Identificador

Responses

200

Operação bem sucedida

No content

404

Não encontrado

get

/attendance/{id}

HTTPcURLJavaScriptPython

GET /attendance/{id} HTTP/1.1
Host: apis.trendmulti.com.br
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

No content